Refund Policy

1. Subscription Fees

MGCE Properties provides access to software and related digital services on a subscription basis. Due to the nature of digital products and immediate access to the platform upon activation, subscription fees are generally non-refundable once a subscription has been activated or renewed.

2. Free Trials

Where a free trial is offered, users are encouraged to evaluate the platform before purchasing a subscription. Once a paid subscription has been activated, standard subscription charges apply and refunds will not be issued except as expressly stated in this policy.

3. Eligible Refund Requests

Refund requests may be considered in limited circumstances:

• Duplicate payments caused by a system error.
• Accidental multiple charges for the same subscription period.
• Billing errors attributable to MGCE Properties.
• Failure to activate the subscribed service due to a verified technical issue caused solely by MGCE Properties.

Approval of any refund request remains at the sole discretion of MGCE Properties following investigation and verification.

5. Subscription Cancellation

Users may cancel their subscriptions at any time. Cancellation prevents future billing but does not result in a refund for the current billing period. Access will remain available until the end of the paid subscription term.

6. Service Interruptions

Temporary interruptions may occur due to maintenance, infrastructure upgrades, third-party outages or circumstances beyond our control. Such interruptions do not automatically qualify for refunds. Where appropriate, MGCE Properties may provide service credits or subscription extensions instead of monetary refunds.

7. Refund Request Procedure

To request a refund, please provide:

• Account name.
• Registered email address.
• Payment reference number.
• Date of payment.
• Reason for the refund request.

Refund requests must be submitted within fourteen (14) days of the disputed transaction.

8. Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on banks, mobile money providers and payment processors.

9. Chargebacks & Payment Disputes

Before initiating a chargeback, users agree to contact MGCE Properties and provide a reasonable opportunity to investigate and resolve the issue. Fraudulent or unjustified chargebacks may result in suspension or termination of services.

10. Changes to This Refund Policy

MGCE Properties reserves the right to modify this Refund Policy at any time. Updates become effective immediately upon publication on this page.